Junior Manager, Fan Engagement for Warner Music Group overseeing campaigns to connect artists with fans. Involves managing CRM campaigns across email and mobile channels in a fast-paced environment.
Responsibilities
Build, test and deploy email, SMS and WhatsApp campaigns for artists
Collaborate with label stakeholders and internal teams to ensure campaigns are delivered accurately and on time
Maintain high standard of quality control across all campaign assets
Develop and maintain campaign templates and examples
Contribute to fan-first marketing strategies
Provide reporting and insights on campaign performance
Assist in monitoring how fans interact with campaigns
Requirements
2-3 years’ experience in CRM or campaign production (email/SMS/WhatsApp)
Hands-on experience building and deploying campaigns in Salesforce Marketing Cloud or similar platforms
Working knowledge of HTML/CSS/SQL
Comfortable managing multiple campaigns in a fast-paced environment
Proficient with Excel/Google Sheets and presentation tools
Experience with project management software (Airtable, Asana, Monday.com, Trello)
Detail-oriented, commitment to accuracy and quality control
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