Service Manager leading Professional Services team at Integrity Technology Solutions. Delivering client outcomes and driving operational excellence in a hybrid work environment.
About the role
- Manager of Centralized Dispatch operations at Waste Management ensuring efficiency and customer satisfaction. Overseeing day-to-day operations and supervising a team of 90+ employees within the area.
Responsibilities
- Manages the day-to-day operations of centralized dispatch within a Market Area.
- Establishes and implements guidelines, which maximize unit cost management while growing the business through reinforcing efficient driver performance.
- Assists in meeting Area and Districts residential, commercial, and roll off efficiency goals.
- Communicates roll off capacity to districts.
- Ensures district rosters are reported to central dispatch daily.
- Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site.
- Maintains and understands Service Machine standards.
- Runs daily Service Machine reports to verify recovery and carryover percentages.
- Delivers verbal and written disciplinary action to employees when necessary.
- Conducts performance reviews for employees using the PDS process and other appropriate performance management tools.
- Recruits, selects, hires and ensures training of dispatch employees.
Requirements
- Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Five (5) years of relevant work experience in the waste, environmental services, energy, or transportation industry and two plus (2+) years of supervisory or management experience (in addition to education requirement).
- Valid Driver's License required.
- Proficient in the following software: Resource Center, OCSD, and MAS.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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