Technology Manager leading technical operations across BYU-Pathway’s Global Education Centers. Overseeing technology systems implementation and providing high-quality support for educational operations.
Responsibilities
Train and support GEC Technology Coordinators (TCs) in all aspects of GEC technology operations, including hardware setup, software deployment, and troubleshooting
Develop, refine, and enforce technology standards across all GECs. Lead the technical setup and launch of new centers to ensure full compliance with organizational standards
Oversee daily technology operations at GECs, working closely with TCs to resolve issues efficiently and improve overall system performance
Host regular meetings with TCs to share lessons learned, surface challenges, and disseminate best practices across the global network
Coordinate with internal teams and vendors to manage technology-related projects, deployments, and upgrades
Oversee GEC technology hardware and software budgets
Requirements
Bachelor’s degree in information technology, computer science, or similar
Bachelor’s degree in Information Systems, Business, Management, Administration, or a related field, or equivalent professional experience.
3+ years of experience in IT operations, technology training, or systems administration
Ability to provide highly available business-class internet service
Ability to deploy and manage Windows and Chrome computers
Experience working across multiple remote locations or international teams
Excellent communication and interpersonal skills
Ability to work independently and collaboratively within a distributed team
Preferred Qualifications
Experience in educational technology environments
Experience working in or supporting operations in Africa or the Philippines
Understanding of African and Filipino cultures
French and/or Portuguese language proficiency
Experience with Faronics and Skedda software solutions
Experience managing relationships with technology vendors
Benefits
Make a Meaningful Impact: Apply your technical expertise to systems that expand access to education and support student success around the world.
Innovative Stability: Experience the agility of a modern technology organization combined with the stability and mission of The Church of Jesus Christ of Latter-day Saints.
Growth and Development: Continue developing your skills through exposure to enterprise SaaS platforms, data systems, integrations, and modern operational practices.
Purpose-Driven Culture: Join a collaborative environment that values accountability, service, and continuous improvement.
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