Retention expert managing inbound and outbound customer calls for WM's business services. Resolving issues and upselling services while maintaining a positive business performance.
Responsibilities
Communicates in a focused and compelling way that drives customers’ thoughts and actions.
Utilizes appropriate change management processes to meet the demands of the sales role.
Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
Contributes to individual and shared responsibilities in a team environment.
Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
Analyzes reports as needed and/or handles general administrative duties as appropriate.
Requirements
High School Diploma or GED (accredited)
1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
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