Product Owner responsible for executing Customer Service Digitization strategy. Collaborates with teams to define innovative solutions and drive product portfolio vision.
Responsibilities
Actively participate in the Program PO/SM weekly status meetings and Daily Standup
Facilitate team effectiveness by answering questions, removing impediments, making decisions, and refining the Backlog for future Sprints
Identify known/unmet opportunities for customers
Build and develop key customer relationships required to deliver value aligned with the organization's vision
Own product increment goal definition and partner with Scrum Masters to ensure they successfully facilitate goals
Foster a team-based culture within the workstream and all enabling teams to deliver value
Leverage active listening and practice empathy
Apply an understanding of how components within the program interact across domains when optimizing value delivery
Conceptualize new and creative ideas that push workstream solutions beyond the current state
Requirements
Bachelor’s Degree (accredited) in computer science or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant experience.
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