Hybrid Business Analyst II

Posted 11 hours ago

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About the role

  • Analyst II position providing data and reporting expertise within WM's operations. Supporting department workflow and enhancing customer service through analysis and recommendations.

Responsibilities

  • Provides intermediate level data and work assessment, reporting, and recommendations within assigned areas of expertise.
  • Provides intermediate level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
  • Prepares reports on data summaries, changes, and trends for use by management.
  • Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
  • Tracks issues to resolution within department and in partnership with other groups.
  • Monitors overall work flow to ensure timely completion of projects and daily work requirements.
  • Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
  • Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
  • Determines areas of risk as new or changed processes are implemented.
  • Recommends changes, updates and processes for continuous improvement in areas of expertise.
  • Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
  • Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.

Requirements

  • Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree
  • High School Diploma or GED (accredited) and 4 years of relevant work experience.
  • 3 years of relevant work experience (in addition to education requirement).

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

Job title

Business Analyst II

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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