Member Coach Sat Analyst supporting coaching - rich environment for customer care associates at Elevance Health. Monitoring performance and conducting coaching sessions for service quality improvement.
About the role
- Invoice to Cash Analyst ensuring accurate coding for deductions at WK Kellogg Co. Partnering with customers to resolve issues and drive continuous improvement in processes.
Responsibilities
- Serve as the ITC point of contact for assigned customers and sales teams
- Proactively follow up with customers to ensure deduction submissions comply with policy
- Manage and resolve the end-to-end coding process for deductions
- Facilitate ITC problem resolution and ensure adherence to GAAP, SOX, audit requirements, and Service Level Agreements (SLAs)
- Maintain focus on achieving and surpassing established metrics
- Partner with internal and external stakeholders to identify trends and resolve ITC issues
Requirements
- Bachelor’s degree
- Minimum 1 year of experience in a related field (collections, deductions, or customer service)
- Knowledge of Invoice-to-Cash processes, best practices, and tools
- Experience in customer relationship management
- Proficiency with ERP systems and MS Office (Excel, PowerPoint)
- Excellent verbal and written communication skills in English
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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