NOC Analyst at Boxxe Group managing incidents for Managed Service Customers. Responding to support incidents and maintaining operational efficiency in a hybrid work setting.
About the role
- Senior Analyst managing Workday HCM configuration and improvements at Armanino, focusing on operational efficiency and stakeholder collaboration.
Responsibilities
- Lead advanced configuration and troubleshooting across Workday HCM, Compensation, and Recruiting , ensuring alignment with business needs and Workday best practices.
- Serve as the primary escalation point for highly complex issues, conducting root cause analysis and implementing long-term solutions.
- Maintain system integrity through routine audits, configuration reviews, and proactive monitoring.
- Evaluate, recommend, and implement new features, enhancements, and optimizations to improve system performance and user experience.
- Oversee daily operations and workflow execution within HCM, Compensation, and Recruiting to ensure timely, accurate processing.
- Partner with business stakeholders to analyze current processes, define future-state designs, and identify opportunities for automation or efficiency improvements.
- Support and occasionally lead cyclical processes such as year-end, merit, benefits, onboarding, and compliance audits.
- Identify and implement process improvements to reduce manual effort and enhance data accuracy.
- Coordinate unit testing, regression testing, and validation for major Workday releases, enhancements, and configuration changes.
- Drive the UAT process, including test planning, scenario creation, execution support, and defect resolution.
- Review biannual Workday release notes to assess impacts, determine adoption opportunities, and communicate key changes to stakeholders.
- Ensure all configuration changes adhere to governance, documentation requirements, and internal risk controls.
- Build and maintain advanced Workday reports, dashboards, and data visualizations to support business insights and decision-making.
- Conduct ongoing data quality audits, identifying trends, anomalies, and opportunities for improved transparency.
- Partner with stakeholders to design scalable reporting solutions that support compliance and operational needs.
- Work closely with HR team, SME Leads, and operational partners to gather requirements and provide expert-level Workday guidance.
- Collaborate with adjacent Workday modules and downstream system owners to ensure data consistency and cohesive end-to-end processes.
- Mentor junior and Analyst-level team members in configuration, troubleshooting, documentation, and Workday best practices.
- Participate in enterprise initiatives, representing the Workday function as a subject matter expert.
Requirements
- 4+ years of hands‑on Workday HCM configuration experience
- 2+ years of experience with Workday Recruiting
- 4+ years of HR process experience across the employee lifecycle
- Strong analytical, consultative, and problem‑solving skills
- Ability to thrive in both structured and ambiguous environments while managing multiple priorities
- Excellent verbal and written communication skills, with the ability to translate complex requirements into clear functional solutions
- Reliable and punctual attendance
- Workday Pro: HCM Core certification
- Workday Pro: Recruiting certification
- Experience with Workday Payroll, Time Tracking, or Absence
- Experience supporting integrations or cross‑module configuration
- Familiarity with HR service delivery models or shared services environments.
Benefits
- Provident Fund
- Gratuity
- Medical Insurance
- Group Personal Accident Insurance
- employment benefits depending on the position.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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