NOC Analyst at Boxxe Group managing incidents for Managed Service Customers. Responding to support incidents and maintaining operational efficiency in a hybrid work setting.
About the role
- Loan Analyst managing servicing for Fannie Mae and Freddie Mac loans. Reviewing loan documents, ensuring compliance, tracking payments, and providing customer service for borrowers.
Responsibilities
- Review loan documents to confirm that new loans are setup correctly on servicing system and ensure that the loans are serviced in accordance with terms of the loan documents and programmatic requirements.
- Communicate loan requirements to borrowers.
- Provide excellent customer service to borrowers and serve as the central point of contact for all servicing related inquiries.
- Track and collect mortgage payments timely as required by the terms of the loan documents and work diligently to collect any delinquent mortgage payments.
- Review and manage tax, insurance, as needed to ensure proper collateralization and compliance with loan documents.
- Prepare disbursements on escrow accounts as needed.
- Manage escrow accounts including oversight of all escrow analysis.
- Monitor and process tax disbursements from escrow.
- Prepare written correspondence to borrowers or other parties as required.
- Support senior staff for problem loan management, maturity management and other non-routine matters.
- Obtain Lender approval for loan payoffs and prepare loan payoff statements.
- Assist in automating tasks within the Department as necessary.
- Handle additional projects as assigned.
- Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, possibly in combination with travel.
Requirements
- Bachelor’s degree in finance, business, economics or similar field OR 3 plus years of relevant experience and/or training, or equivalent combination of education and experience
- Familiarity with finance structures and requirements related to Freddie Mac, Fannie Mae and FHA markets a major plus.
- Proficient in the use of all MS Office products
Benefits
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
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