Outreach Coordinator developing new referral relationships for Rivia Mind's mental healthcare services. Driving growth through strategic partnerships across various organizations and settings.
About the role
- Group Parent Partnership Manager leading a team supporting families across the SEND sector. Ensure expert guidance and operational leadership while enhancing the enquiry experience.
Responsibilities
- Lead, inspire and develop a dedicated team who support thousands of families across the SEND sector
- Ensure that every parent and carer receives expert, compassionate and timely guidance
- Continuously strengthen internal processes to enhance the overall enquiry experience
- Maximise the potential of CRM platform, HubSpot, to optimise customer journey, manage complex enquiry pipelines and drive greater efficiency
- Provide oversight and expert guidance on complex enquiries received by phone and email
- Produce insightful reports, identify trends and share meaningful analysis to shape marketing strategy and inform continuous service improvement
- Build strong relationships across the Group and actively promote Witherslack Group’s vision, values and safeguarding commitments in every interaction
Requirements
- Professional expertise and genuine empathy, with a strong understanding of the challenges faced by parents and carers of children and young people with special educational needs
- Strong knowledge of the SEND sector and the challenges experienced by families
- Experience of the EHCP process and supporting children or young people with SEND
- Proven line management experience with the ability to develop high performing teams
- Experience using CRM systems such as HubSpot or Salesforce to manage customer journeys and improve processes
- Strong analytical skills with the ability to interpret data and drive efficiencies
- Excellent communication and stakeholder management skills
- A proactive, organised and solutions focused approach
Benefits
- Salary: up to £44,000 depending on experience
- Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday (including bank holidays)
- Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance
- Wellbeing: a host of wellbeing tools and advice including employee assistance
- Healthcare cash plan so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
- Beautiful working environments with the very best facilities
- A recommend a friend scheme that offers a £1,000 bonus every time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Outreach Coordinator developing referral relationships for Rivia Mind mental healthcare practice. Engaging with organizations to improve access to mental healthcare resources and support growth efforts.
Outreach Coordinator developing referral relationships for Rivia Mind's mental healthcare services. Driving growth through outreach and partner engagement within assigned territories.
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