Area Manager overseeing a team for high - impact fundraising campaigns for ALSAC. Driving revenue growth and managing donor relationships within Southern California.
About the role
- Reputation Manager overseeing online brand sentiment and visibility strategies at WIRE SALAD. Managing ORM across platforms and collaborating with marketing and product teams.
Responsibilities
- Manage the online reputation ecosystem across social platforms and review sites (Trustpilot, App Store, Google Play, Reddit, Google).
- Monitor and analyze brands sentiment, recurring user topics, and search visibility to generate actionable insight reports.
- Engage with customers and online comments/reviews in a timely, professional manner to maintain a consistent brand tone.
- Develop and experiment with strategies to improve positive ratings, visibility, and overall platform activity.
- Perform daily maintenance tasks to ensure the smooth functioning and stability of all digital platforms.
- Collaborate with marketing, product and customer service teams to address systemic feedback and improve the user experience.
Requirements
- Experience in Online Reputation Management (ORM), social media management, or user-facing community roles.
- Strong technical literacy, including an understanding of IT systems and basic SEO principles.
- Proficiency with monitoring and automation tools, such as review platform dashboards and email/automation software.
- Exceptional communication skills with the ability to adapt to a specific brand voice across various public channels.
- Proactive ownership mindset with the ability to adapt quickly in a fast-paced, digital-first environment.
Benefits
- Hybrid work model – balance between office and remote work
- A new computer of your choice (MacBook or Windows)
- Additional health insurance after the probation period
- Team-building events & annual workation
- Parking space
- Perks.lt account with numerous discounts and partner offers
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