Senior Distribution Center Manager overseeing multi - shift teams for EnerSys, a global leader in stored energy. Driving operational success and team engagement in Springfield, MO.
About the role
- Senior Manager leading IT Service Desk and Deskside Support teams at Pluralsight. Championing employee technology experience and ensuring operational excellence with emphasis on customer service.
Responsibilities
- Drive our vision for the "best possible employee technology experience" through consistent processes and exceptional customer service
- Manage global service desk shifts, on-call rotations, and staffing schedules to ensure 24/7 operational excellence
- Own the technical success of company-wide Town Halls, managing both local in-person attendance and global broadcasts
- Ensure our Westlake HQ conference room AV (Zoom) is always "meeting ready" and high-performing
- Implement robust asset management for hardware and software while holding the team accountable to industry-best KPIs for resolution and response times
Requirements
- 4+ years of management experience specifically within Service Desk or Deskside Support
- 2+ years of experience directly supporting C-suite/Executive IT needs
- 2+ years of experience managing company-wide broadcasts and Zoom-based conference room equipment
- Ability to be on-site at our Westlake, TX office at least 3 days per week, with occasional travel as required
- Exceptional written and verbal communication skills with a customer-focused, positive attitude
- Preferred: Experience with ServiceNow and a strong working knowledge of both Windows and MacOS environments
Benefits
- competitive compensation
- bonus eligibility
- comprehensive medical coverage
- unlimited PTO
- wellness reimbursement
- professional development funds
Job title
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Experience level
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Degree requirement
Tech skills
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