Behavioral Health Care Manager II at Elevance Health managing psychiatric and substance abuse treatment remotely. Evaluating member needs and optimizing use of health benefits and community resources.
About the role
- Service Provider Manager supporting NYC Accelerator program in New York. Managing service provider network and facilitating energy efficiency and decarbonization projects.
Responsibilities
- Manage the service provider network, including qualification, onboarding, and ongoing participation in the Momentum platform.
- Lead RFQ and RFP processes, including provider verification, informational sessions, and tracking applications and inquiries.
- Maintain the Service Provider Online Directory, ensuring accurate, consistent, and user-friendly provider profiles.
- Support service providers in using Momentum, troubleshooting issues, and navigating RFPs, inquiries, and project workflows.
- Monitor provider performance, including ratings, feedback, and complaints; escalate issues and manage underperforming providers as needed.
- Identify gaps in the provider network and recruit new businesses to address market, geographic, or service-area needs.
- Support development of standardized scopes of work to promote clear project requirements and consistent bidding.
- Proactively gather and analyze provider feedback to inform continuous process and platform improvements.
- Integrate equity goals into provider engagement, including outreach and support for MWBE firms and businesses located in Disadvantaged Communities.
- Coordinate service provider trainings, webinars, and engagement activities in collaboration with the NYC Accelerator team.
- Track and report on service provider activity, performance metrics, and trends to support program strategy and reporting.
- Collaborate cross-functionally with internal teams, partners, and city agencies to meet program objectives.
Requirements
- Bachelor’s degree in engineering or building related field
- Minimum 3 years relevant work experience with building contractors, property management firms, energy efficiency, clean energy, and/or electrification programs, energy sales, and/or incentive programs.
- Strong oral and written communication skills for engaging diverse NYC building stakeholders and subcontractors.
- Experience with project management platforms and CRM’s.
- Ability and desire to work collaboratively with clients and internal staff.
- Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
- Sound reasoning, problem solving, and critical thinking abilities to serve clients in real time.
- Ability to work effectively in a fast-paced, evolving, entrepreneurial work environment.
- Ability to attend events in NYC as required.
- Experience working with real estate stakeholders and contractor communities preferred.
- Working knowledge of energy efficiency, clean energy, and electrification products and services preferred.
- Familiarity with NYC local energy laws and building related compliance and policies preferred.
- Salesforce proficiency preferred.
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