Manager Commercial Projects at FIFA Museum supporting international commercial initiatives and cross - functional coordination on projects related to licensing and sponsorship.
About the role
- Department Manager at The Paper Store overseeing team operations and customer service. Achieving sales goals and enhancing the shopping experience with the G.U.E.S.T. service approach.
Responsibilities
- delivering world class service, achieving sales goals and maintaining company standards in a fun and fast paced retail environment
- provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach
- building and inspiring high-performing teams who achieve sales goals
- managing payroll within budget
- training staff in all areas of the store
- executing and maintaining visual presentation standards
- maintaining operational efficiencies
- holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Be a TPS Brand Ambassador
- Build customer loyalty by being friendly, attentive and respectful of customers
- Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
- Lead and execute completion of company directives within appropriate time frames
- Champion new product launches by being the material expert in new product information
- Ensure all marketing and promotion signage is up to date and placed correctly
- Ensure all means of communication are acted upon in a timely manner
- Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
- Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
- Comply with all company policies and procedures
Requirements
- Previous experience in specialty retail is preferred
- Demonstrate an ability to multi task while being attentive to customers
- Ability to adapt to and lead change
- Proficient in using Microsoft Office and POS Systems
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to work well, and be a leader, in a team environment
- Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
- Willingness to travel to new store openings, store remodels, etc.
Benefits
- Professional attire, demeanor, appearance and compliance to company dress code required
- Demonstrate a commitment to training and development utilizing all training resources available
- Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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