Case Manager Registered Nurse working with Aetna to enhance patient care for dual eligible populations. Collaborating with stakeholders to address comprehensive health needs and improve outcomes.
About the role
- Service Delivery Manager ensuring high service levels for WIIT's cloud services. Responsible for client relationship management, operational support, and service improvements.
Responsibilities
- Monitorare il Servizio e i Livelli di Servizio
- Assicurare il corretto livello di escalation al Cliente ai fini del rispetto dei parametri qualitativi definiti
- Controllare e supportare le attività delle strutture operative coinvolte nell’erogazione dei servizi
- Suggerire al Cliente interventi migliorativi per lo svolgimento del servizio e nuovi servizi / soluzioni offerte da WIIT
- Rilevare le problematiche generali di tipo qualitativo e funzionale evidenziate dal Cliente e adoperarsi per la loro risoluzione
- Assicurare la continua corrispondenza tra i parametri qualitativi del servizio definiti
- Tenere aggiornato costantemente il Responsabile Tecnico della fornitura sull’andamento del Servizio
Requirements
- Esperienza di almeno 5 anni nel ruolo, gestendo servizi erogati in ambiti complessi
- Capacità di relazione con il Cliente
- Capacità di pianificazione
- Capacità di problem solving
- Capacità di gestione dell’aspettativa del Cliente
- Capacità di gestione della priorità
- Conoscenze tecniche in ambito di gestione Client/Server
- Ottima conoscenza della lingua inglese (B2)
- Certificazioni: PRINCE, PMP, ITIL Foundation V3 o V4 (opzionali)
Benefits
- 1gg di smartworking a settimana
- Frequenti visite presso il cliente
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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