About the role

Digital Business Analyst translating policy into digital solutions with AI tools and data insights. Collaborating across teams to enhance government service delivery and efficiency.

Responsibilities

**Key Responsibilities**
Policy-Driven Business Analysis
Collaborate with policymakers, data teams, and digital specialists to identify opportunities for digitization, automation, and AI enablement in public services.
Translate policy intents, service mandates, and operational rules into structured digital requirements and user journeys.
Use AI-assisted tools (e.g., ChatGPT, Copilot, Notion AI, Miro AI) to draft Business Requirement Documents (BRDs), user stories, acceptance criteria, and workflow/process maps.
Analyze cross-agency workflows to identify integration, data-sharing, and interoperability needs aligned with national digital strategies.
Digital Transformation Enablement
Map existing service delivery processes and co-design digital-first workflows that enhance efficiency, transparency, and citizen experience.
Collaborate with data architects and product teams to ensure new systems are aligned with policy outcomes and compliant with governance frameworks.
Leverage AI and data tools to uncover insights, model scenarios, and support evidence-based policymaking.

**Requirements, Delivery & Testing**
Participate in agile delivery cycles - refining user stories, supporting backlog prioritization, and validating digital features against policy objectives.
Develop test scenarios, conduct user acceptance testing (UAT), and ensure business needs are fully met in delivered products.
Support impact measurement through KPIs, policy dashboards, and service performance analytics.
Stakeholder Engagement & Change Management
Facilitate workshops between policymakers, engineers, and service owners to align digital solutions with strategic goals.
Create clear, AI-enhanced documentation and visual materials that communicate technical concepts to policy audiences
Contribute to change enablement, ensuring policy teams are equipped to use and sustain new digital systems.
**Qualifications**
Bachelor’s or Master’s degree in Public Policy, Business, Information Systems, or a related discipline.
3–6 years of experience as a Business Analyst or Digital Transformation Associate — preferably within government, consulting, or regulated sectors.
Demonstrated experience in:
Writing BRDs, workflows, and process documentation.
Using AI-powered productivity and analysis tools.
Working within Agile or hybrid delivery models.
Strong analytical and systems-thinking mindset — able to bridge public policy frameworks with digital solution design.
Excellent communication and documentation skills, with the ability to interface between technical and policy stakeholders.

**WHY CHOOSE US |**
**Our Commitment to Equal Opportunities:** At Whiteshield, we are committed to providing equal opportunities in employment regardless of individual characteristics. We recognize that our employees feel appreciated when their thoughts and values are respected and considered. We’re committed to maintaining and driving an inclusive culture and workplace where all talents are nurtured and feel empowered to contribute.
**Celebrating Achievements:** At Whiteshield, we seek to reward those who demonstrate exceptional individual achievements above and beyond expectations in the pursuit of continuously seeking excellence for our clients. When individuals excel, we show our appreciation and celebrate achievements by generously recognizing and supporting the career progression of those who make unique contributions to the firm.
**Empowering Our People:** At Whiteshield, we recognize that our employees are the core to our success and believe that when our exceptional talent comes together, and wellbeing is a priority – innovation thrives. We are dedicated to promoting and encouraging a healthy work-life balance and adopting a genuinely flexible working model to empower our employees to pursue a balance that suits their personal needs.