Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
About the role
- Partner Success Manager within the Transfer Vertical fostering pathways to opportunity through WGU’s workforce development solutions. Managing relationships with strategic partners in the Greater Los Angeles area.
Responsibilities
- Maintain and manage relationships with partners to ensure long-term success.
- Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions.
- Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the transfer partner’s structure.
- Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals.
- Support and contribute towards regular business reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration.
- Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues.
- Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner.
Requirements
- Bachelor’s degree in Business Administration, Management, Marketing or related field
- 2-6 years of experience in partnership management with a record of high performance in solution selling.
- Must be located in the Greater Los Angeles area
- Travel up to 50%
- Knowledge and use of Salesforce and Microsoft Office Suite is equally desirable.
Benefits
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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