IT Specialist optimizing workplace systems at DATACON in Bremerhaven. Enhancing device management, patch management, and security compliance for efficient operations.
About the role
- IT Support Specialist for VALUE AG analyzing technical issues and improving processes with a focus on user support and documentation. Flexible work location between Leipzig and remote options available.
Responsibilities
- Handling and prioritization of internal and external support requests
- Analysis of incidents and assessment of their impact
- Validation of error reports and documentation
- Creation and maintenance of user guides and knowledge articles
- Proactive identification of incident patterns and suggestions for improvement
- Close communication with stakeholders and development teams
Requirements
- Several years of experience in IT support or technical customer service
- Systematic analysis of incidents
- Experience with ticketing systems
- Microsoft Office suite
- Structured and reliable working style
- Service- and solution-oriented approach
- Experience with SQL and server logs is an advantage
- German language skills (minimum C1 level)
- Good English skills (minimum B2 level)
Benefits
- Flexible work arrangements
- Development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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