Care Manager at TheKey developing and implementing care plans for clients. Engaging with families and various professionals to ensure clients' needs are met.
About the role
- Manager on Duty ensuring customer satisfaction and overseeing operational tasks at Worldwide Flight Services facility in Los Angeles. Directing team and managing compliance with transportation security.
Responsibilities
- The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area;
- Overseeing and advising on staffing requirements;
- Monitor/administer discipline/corrective action by or for subordinates;
- Ensuring customer satisfaction by daily feedback;
- Acting as liaison between first level supervisor and upper management.
- Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
- Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
- Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Requirements
- Two to five years previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
- Ability to read, write, fluently speak and understand the English language.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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