Senior Site Reliability Engineer maintaining reliability and user experience of AI services for Woven by Toyota. Collaborating with engineering teams to ensure service availability and performance.
About the role
- Mid-level Site Reliability Engineer at WEX managing Azure Cloud systems and driving reliability practices. Collaborating with teams to enhance performance, reduce toil and automate processes.
Responsibilities
- Monitor and manage system health, availability, and performance of WEX’s Microsoft Azure Cloud ecosystem
- Actively identify and reduce 'toil' (manual, repetitive work) by developing and maintaining automation tools
- Participate in on-call rotations and respond to system alerts and incidents.
- Collaborate with development teams to implement reliability-focused features.
- Improve observability and logging for troubleshooting issues.
- Follow IT security policies and compliance requirements.
Requirements
- 2+ years of experience in system administration, DevOps, or SRE roles
- Proficiency in scripting and automation using Python, Bash, Go, Terraform
- Experience with monitoring and logging (Grafana, ELK stack, Splunk, etc.)
- Knowledge of containerization and orchestration (Docker, Kubernetes)
- Understanding of CI/CD pipelines and version control systems
- Understanding of monitoring tools such as Prometheus, Grafana, or Splunk
- Strong problem-solving skills and a willingness to learn.
- Preferred Qualification: Hands-on experience with Azure cloud platforms
- Familiarity with infrastructure as code (Terraform, Ansible, CloudFormation)
- Knowledge of incident response processes and SLAs
- Experience with developing AI based solutions
- Ability to troubleshoot and resolve performance bottlenecks
- Strong communication skills and ability to work across teams
- Experience in healthcare, insurance, or benefits technology
- Experience working with compliance frameworks such as HIPAA, SOC 2, or HITRUST.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- bonuses based on role
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