Hybrid Senior SRE

at Evertec

• Job title: Senior SRE
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Senior SRE driving incident management and operational excellence in financial software solutions. Working with innovation and technology in Brazil's leading software company's team.

Responsibilities

• Lead high-impact incidents end-to-end, including investigation, mitigation, service recovery and technical communication.
• Resolve problems without ready-made solutions or documentation, investigating deep root causes and proposing definitive fixes.
• Make decisive technical decisions under pressure, evaluating risks and impacts in production environments.
• Create, review and standardize operational playbooks and incident response procedures.
• Evolve reliability, resilience and observability practices for the operation.
• Operate across production, staging and development environments, ensuring continuous availability.
• Identify automation opportunities and improve operational workflows.
• Provide technical support to internal and external customers with a consultative approach and clear communication.
• Participate in technical calls and meetings with customers to analyze, update and drive issue resolution.
• Act as a mentor, guiding less experienced professionals during incidents and promoting best practices.

Requirements

• Bachelor's degree in a Technology-related field.
• Strong experience in advanced troubleshooting, including:
• – Deep log analysis;
• – Validation of complex environments;
• – Structured evidence collection;
• – Investigation of critical incidents;
• Experience supporting high-criticality production environments.
• Proven ability to document, communicate and lead technically during incidents.

Benefits

• Meal allowance or food card;
• Flexible Benefit (Flash);
• Health insurance;
• Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ);
• Psicologia Viva;
• Dental assistance;
• Childcare assistance;
• Support for children with special needs;
• Fertility treatment assistance;
• Extended maternity and paternity leave;
• Commuter allowance or Home Office allowance (for telework contracts);
• Gympass (Wellhub) and TotalPass;
• Flexible working hours;
• Life insurance;
• Partner discounts club;
• Partnership with Sesc;
• No dress code (casual dress);
• Day off on your birthday;
• Beca (education incentive program);
• PPR or Bonus — based on achievement of targets and results.