Hybrid Account Manager – Italian and English Bilingual

at WeTravel

• Job title: Account Manager – Italian and English Bilingual
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: €38,000 - €52,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Amsterdam, Netherlands

About the role

• Account Manager at WeTravel, helping travel businesses thrive while providing hands-on support. Engage with clients, identify opportunities, and drive satisfaction using our platform.

Responsibilities

• Managing and nurturing relationships with new and existing clients.
• Proactively identifying opportunities to upsell or expand product usage.
• Serving as a key point of contact for client questions or concerns.
• Collaborating cross-functionally with Sales, Support, and Product teams.
• Gathering and sharing customer feedback to improve product and service delivery.
• Solving customer issues with a calm, proactive, and friendly approach.
• Driving long-term client satisfaction and engagement.

Requirements

• Are a native or C2 level Italian speaker and fully proficient in English (required)
• Have excellent communication skills—both written and verbal.
• Have strong interpersonal and customer service instincts.
• Enjoy helping businesses thrive through hands-on support and strategic advice.
• Have 2+ years of experience in B2B account management or customer success.
• Are a natural multitasker who can manage multiple clients and needs at once.
• Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
• Are willing to travel up to 10% for client visits.
• Bonus: Minor SaaS sales experience or experience with up-selling products;
• Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
• Bonus: Knowledge of Hubspot CRM or other CRM platforms.

Benefits

• Attractive compensation
• Full time - Fixed Term Contract
• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
• Work remotely for a maximum of 4 weeks per calendar year.
• 2-week cross-functional onboarding program.
• Annual team off-site (often somewhere sunny 🌊).
• Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement.
• Tuesday team lunches and after-work social events.
• Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro.
• Extensive paid family leave.
• Three paid volunteer days per year — take time to give back to causes you care about, on us.
• Cutting-edge equipment and tools to set you up for success.
• Join an international, travel-loving team with a passion for adventure and innovation.