Business Operations Professional responsible for financial operations at CU Anschutz Medical Campus. Overseeing accounts payable, financial records, and administrative tasks in a hybrid role.
About the role
- Director of Business Operations at Wellspring overseeing Salesforce and revenue operations. Driving alignment across Sales, Marketing, and Customer Success with strategic initiatives.
Responsibilities
- Own the end-to-end strategy, roadmap, and governance for Salesforce and adjacent revenue systems.
- Ensure systems scale with company growth while maintaining data integrity, performance, security, and usability.
- Translate business and revenue objectives into clear system requirements, prioritization, and delivery plans.
- Own and enforce a single source of truth across Salesforce, finance systems, and analytics platforms.
- Serve as the executive owner of Salesforce, including architecture, data model, automation, integrations, and GTM workflows.
- Ensure Salesforce fully supports pipeline management, forecasting accuracy, territory and quota models, customer lifecycle visibility, and expansion tracking.
- Partner with internal admins, developers, and external vendors to deliver scalable, high-quality solutions.
- Oversee release management, testing, documentation, change management, and user enablement.
- Act as a strategic RevOps partner to leaders across Sales, Marketing, Customer Success, Finance, and IT.
- Drive alignment on revenue processes, definitions, metrics, and operating cadence across the GTM organization.
- Partner closely with Sales Leadership on quota setting, pipeline coverage models, forecasting methodology, and inspection metrics.
- Balance competing stakeholders’ needs while maintaining a cohesive and scalable systems and process strategy.
- Own and optimize end-to-end Lead-to-Cash and Customer Lifecycle processes.
- Identify operational inefficiencies and design scalable workflows that improve sales productivity and customer experience.
- Establish and document operational standards, governance, and best practices across revenue systems.
- Create and deliver clear, compelling executive presentations on revenue performance, system health, and roadmap progress.
- Translate complex system and data concepts into business-relevant insights and recommendations.
- Provide regular updates to executives on risks, trade-offs, and opportunities related to revenue operations and systems.
- Define and maintain core revenue metrics and KPIs, including ARR, NRR, GRR, CAC, pipeline velocity, win rates, and expansion metrics.
- Ensure reliable dashboards and reporting that support forecasting accuracy, performance management, and strategic planning.
- Partner with Finance and Analytics teams to maintain reporting consistency and data trust.
- Build, mentor, and manage a team of systems administrators, analysts, and/or contractors as the function scales.
- Manage external vendors and implementation partners, ensuring delivery quality, cost efficiency, and alignment with internal priorities.
Requirements
- 5–10+ years of experience in Business Operations, Revenue Operations, or Systems leadership roles.
- Proven ability to operate as a strategic advisor to CRO, CCO, and CFO on revenue performance, forecasting, and operational trade-offs.
- Deep, hands-on Salesforce expertise (Sales Cloud required; CPQ, Service Cloud, or marketing integrations preferred).
- Demonstrated experience leading cross-functional, revenue-impacting initiatives in a growing software or SaaS company.
- Strong executive communication, presentation, and stakeholder management.
- Strong analytical capability with the ability to turn data into clear insights and action-oriented recommendations.
- Preferred Salesforce certifications (Administrator, Advanced Administrator, App Builder).
- Experience scaling revenue systems in companies between $25M–$150M ARR.
- Familiarity with tools such as HubSpot or Marketo, NetSuite, Zendesk, DealHub, or similar.
- Experience owning or supporting Lead-to-Cash and Quote-to-Cash process frameworks.
Benefits
- Health insurance
- Professional development
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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