Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
About the role
- Senior Analytics Consultant at Wells Fargo utilizing SQL and Tableau for data insights. Collaborating with teams to analyze data and improve business outcomes.
Responsibilities
- Develop and manage business intelligence solutions for the organization, ensuring accurate integration of multiple data sources.
- Perform data mining, cleansing, and optimization to support investigative analytics and problem-solving.
- Research application performance and generate findings to forecast key trends requiring remediation.
- Collaborate with team members to collect and analyze data for new initiatives aligned with OKRs.
- Analyze business requirements and assist with design, development, and launch of standardized reports for stakeholders across technology and product organizations.
- Create and maintain documentation, including design specifications, requirements, and user guides for recurring analytics deliverables.
- Participate in brainstorming sessions to determine KPIs and performance metrics based on recent programs implemented.
- Design and maintain dashboards in Power BI and Tableau that integrate data sources and provide actionable insights.
- Build presentations and communicate findings effectively to executive and operational audiences.
- Consult, review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors.
- Perform moderately complex data analysis to support and drive strategic initiatives and business needs.
- Develop a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements.
- Lead or participate on large cross group projects.
- Mentor less experienced staff.
- Collaborate and consult with peers, colleagues, external contractors, and mid-level managers to resolve issues and achieve goals.
- Leverage a solid understanding of compliance and risk management requirements for supported areas.
Requirements
- 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of SQL experience including writing complex queries
- 2+ years of data mining, cleansing, and query optimization
- 2+ years of experience building reports and dashboards in Tableau, Power BI, or comparable
- 2+ years financial services experience
- Experience with Contact Center applications such as IVR, routing, and self-service platforms.
- Extensive Knowledge and understanding of research and analysis
- Excellent verbal, written, and interpersonal communication skills
- Experience with CCaaS within the financial industry.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Alteryx Consultant responsible for automating financial and accounting processes by migrating Excel spreadsheets to Alteryx. Enhance efficiency, reliability, and standardization of financial information.
Registered Nurse Lactation Consultant providing healthcare services at Naval Medical Center. Promoting breastfeeding and collaborating with departments for patient care education.
Senior IT Consultant focusing on Microsoft MECM/SCCM for public clients in Germany. Involves administration, rollout support, and team collaboration in a dynamic IT environment.
Outdoor Educational Consultant joining Bienenstock Natural Playgrounds to deliver programs and facilitate workshops in outdoor education for children and educators across Ontario.
Float Client Relationship Consultant building relationships with customers through multiple channels at U.S. Bank. Providing counsel and solutions adapted to customer financial needs with a digital first mindset.
Client Relationship Consultant building relationships with customers in retail banking by adapting a digital first mindset across multiple engagement channels. Providing counsel and solutions based on customers' unique goals and needs.
Client Relationship Consultant building relationships with customers through multiple channels at U.S. Bank. Engaging clients with the best possible counsel while adapting a digital first mindset.
Consultant helping clients adopt Microsoft 365 solutions in a hybrid role at Absys Cyborg. Engage in pre - sales, project deployment, and client training for Modern Workplace.
Senior Consultant employing advanced analytical methods to improve healthcare outcomes at Elevance Health. Collaborating on predictive models and actionable plans in a hybrid work environment.