Hybrid Senior Systems Operations Manager – Major Incident Management Command Center

at Wells Fargo

• Job title: Senior Systems Operations Manager – Major Incident Management Command Center
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Redis
• Location requirements: Hybrid, Tempe, United States

About the role

• Senior Operations Manager leading private cloud operations team at Wells Fargo. Managing diverse tasks including team development, incident management, and collaborating with product managers.

Responsibilities

• Manage, coach, and develop a team of operations managers/leads and experienced operations engineers in specialized domain areas, in roles with moderate complexity and risk responsible for enterprise platforms.
• Manage and resolve multiple incidents by identifying troubleshooting techniques to resolve it timely and facilitate with multiple teams and operations engineers, providing updates to leadership with progress and strategic solutions, and improving operations practices.
• Collaborate with, partner with and influence Product Managers/Engineers to drive user satisfaction, influence operations requirements and priorities in the product roadmap while being a solid advocate of agile and operations practices.
• Manage platform supporting/maintenance activities (Certificates, Patch/Upgrade, Document, etc.), call rotation with after hours support, perioding system reviews, business platform reviews, risk and compliance tasks, security and vulnerability management tasks, and technical process controls with reports.
• Manage and improve CI/CD practices, observability dashboards for platform delivery (TAS, REDIS etc.) tasks and taking decisions on technical changes/enhancements.
• Manage Production stability as key objective for all managed platforms and managing change & problems management tasks as per defined rules & guidelines.
• Interact directly with third party vendors and technology service providers. Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in platform operations.
• Hire, build and guide a culture of talent development to have the specialized platform operations experience and skills required to effectively support Private cloud platforms to meet business objectives, as well as conduct performance management for operations engineers.

Requirements

• 6+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience
• 5+ years of Platform Operations/Service Management technology experience includes Database and Middleware management, incident and change management for enterprise platforms.

Benefits

• This position will have some on-call support
• This position is not available for Visa sponsorship
• This position does require working from one of the posted locations in a hybrid environment