Hybrid Senior Lead Systems Operations Engineer – Technology Major Incident Management

at Wells Fargo

• Job title: Senior Lead Systems Operations Engineer – Technology Major Incident Management
• Job type: Full Time
• Experience level: Senior
• Salary: $159,000 - $279,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Chandler, United States

About the role

• Senior Lead Systems Operations Engineer at Wells Fargo managing major incident processes and providing strategic solutions. Leading complex initiatives while collaborating with senior leadership to enhance operational success.

Responsibilities

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Requirements

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5 + years of experience in Major Incident Management and recovery strategies and customer impact mitigation.
• Expertise in Major Incident Management, including executive-level oversight of recovery strategies and customer impact mitigation.
• Proven leadership experience in managing large-scale technology operations or incident management programs.
• Excellent verbal and written communication skills.
• Strong ability to influence cross-functional teams and senior stakeholders in a global enterprise environment.
• ServiceNow or incident management tools experience.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement