Leading HR Strategy and Innovation at Wells Fargo, driving employee experience with AI capabilities and transformation efforts.
Responsibilities
Lead the development of a unified HR service experience across platforms (e.g., Workday, ServiceNow, HR Portal)
Champion AI-driven capabilities such as virtual agents, personalized content, and predictive service delivery
Identify and implement system and process enhancements to improve usability, efficiency, and employee satisfaction
Coordinate enterprise-wide efforts to simplify and unify HR service access, including digital front doors and self-service tools
Prioritize and align work across cross-functional teams, ensuring timely delivery of key milestones
Facilitate stakeholder engagement and drive consensus across business lines
Establish governance frameworks to ensure transparency, accountability, and alignment with strategic goals
Lead change management efforts to support adoption of new tools, processes, and ways of working
Monitor performance and continuously improve based on data, feedback, and evolving needs
Requirements
7+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
7+ years of HR experience, including strategic program leadership and cross-functional coordination
Proven success in leading transformation initiatives without direct authority
Strong understanding of HR technologies (Workday, ServiceNow), digital service delivery, and AI applications
Some implementation experience preferred
Expertise in change management, stakeholder engagement, and governance
Excellent communication, facilitation, and problem-solving skills
Knowledge of agile methodologies, change management, and operational metrics
Experience with project management tools (Jira and or Confluence)
Bachelor’s degree in Human Resources, Business, or related field; Master’s preferred.
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
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