HR Manager role at DWF providing support, guidance and expertise in a global legal business. Delivering HR support within the Digital Transformation project and collaboration with global teams.
About the role
- Leading HR Strategy and Innovation at Wells Fargo, driving employee experience with AI capabilities and transformation efforts.
Responsibilities
- Lead the development of a unified HR service experience across platforms (e.g., Workday, ServiceNow, HR Portal)
- Champion AI-driven capabilities such as virtual agents, personalized content, and predictive service delivery
- Identify and implement system and process enhancements to improve usability, efficiency, and employee satisfaction
- Coordinate enterprise-wide efforts to simplify and unify HR service access, including digital front doors and self-service tools
- Prioritize and align work across cross-functional teams, ensuring timely delivery of key milestones
- Facilitate stakeholder engagement and drive consensus across business lines
- Establish governance frameworks to ensure transparency, accountability, and alignment with strategic goals
- Lead change management efforts to support adoption of new tools, processes, and ways of working
- Monitor performance and continuously improve based on data, feedback, and evolving needs
Requirements
- 7+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 7+ years of HR experience, including strategic program leadership and cross-functional coordination
- Proven success in leading transformation initiatives without direct authority
- Strong understanding of HR technologies (Workday, ServiceNow), digital service delivery, and AI applications
- Some implementation experience preferred
- Expertise in change management, stakeholder engagement, and governance
- Excellent communication, facilitation, and problem-solving skills
- Knowledge of agile methodologies, change management, and operational metrics
- Experience with project management tools (Jira and or Confluence)
- Bachelor’s degree in Human Resources, Business, or related field; Master’s preferred.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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