Retail Director of Operations at 30th Street Train Station overseeing multi - faceted operations with revenue of up to $6M. Ensuring sales growth, profitability, and superior customer service delivery.
About the role
- Securities Operations Specialist optimizing contact center scheduling across Brokerage Services. Leading tactical scheduling efforts to meet business service level goals efficiently.
Responsibilities
- Lead scheduling for a dynamic and fast paced Contact Center environment
- Own the End to End of scheduling process across Brokerage Services Contact Center
- Responsible for owning, making recommendations, and executing tactical levers to optimize staffing
- Administer and schedule off phone time for front line reps
- Optimize schedules, implementing Resource Planning framework policies and procedures
- Ensuring team coverage and proactive outreach to business teams in the event of forecasted SLA challenges
- Participate in low to moderately complex lifecycle support initiatives
- Facilitate project work and schedule change adjustments
Requirements
- 2+ years of Securities Operations experience
- Experience working with workforce management software/tools- Alvaria WFM or Verint preferred
- Ability to follow policies, procedures, and regulations
- Ability to work effectively, as well as independently, in a team environment
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Knowledge and understanding of workforce management software packages including Alvaria WFM/Verint WFM
Benefits
- Willingness to work on-site at stated locations
- Ability to work a hybrid schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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