Operations Analyst Supervisor managing a team of analysts for Energy Trust of Oregon. Responsible for data support, workflow improvement, and team development in a hybrid setting.
About the role
- Retail Director of Operations at 30th Street Train Station overseeing multi-faceted operations with revenue of up to $6M. Ensuring sales growth, profitability, and superior customer service delivery.
Responsibilities
- Oversees multi-faceted commercial operations with revenue of up to $6M
- Takes full ownership of sales growth and profitability through strategic leadership, operational excellence, and high employee engagement
- Ensures superior customer service delivery while cultivating key stakeholder relationships
- Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets
- Analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability
- Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget
- Leads operations meetings covering sales, promotions, categories, brands, and HR initiatives
- Makes strategic hiring, termination, advancement, and promotion decisions for key positions
- Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations
- Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders
- Champions employee engagement behaviors and company values through recognition programs
- Reviews financial and operational data to monitor progress and deploy resources effectively
Requirements
- Education and professional experience must exceed 8 years
- Requires 3 years of experience supervising a team of operations professionals engaged in executing retail operations programs
- Requires 8 years of experience engaged in developing and delivering retail operations programs
- A bachelor’s degree in a program related to the functional area can count for 2 of the 8-year requirement
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- 401(k) retirement plan
- Company paid life insurance
- Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
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