Executive Director overseeing all operations and service quality at upscale senior living community. Leading strategic initiatives and ensuring compliance with state and federal regulations in Fort Worth, TX.
Responsibilities
Responsible for leading the day-to-day operations of the community
Ensure that the community is providing exceptional quality, outstanding service, sustained resident satisfaction, superior associate engagement, operational efficiency, and strong financial results.
Comply will all local, state, and federal regulations and focus on employee and resident safety.
Provide proactive leadership, overall direction, administration, and management of all aspects of the community
Ensure fulfillment of our commitment to provide residents with excellence in quality within an upscale senior living environment unequaled in the industry.
Report directly to the Regional Vice President of Operations
Independently operate an inspiring and professional property that reflects excellence and an above the line creative environment.
Provide visible, proactive leadership in creating and maintaining the highest standards of customer satisfaction relating to resident care, facilities, food service, life enrichment activities, housekeeping, and staff interactions.
Foster a strong, cohesive team environment that builds confidence and strong morale among staff and high staff retention.
Lead the marketing and positioning of the community through personal involvement with strategy and sales initiatives.
Build positive service-focused relationships with residents of the community, their families, and staff members.
Ensure compliance with state and other government regulations.
Hire, develop and retain high quality multi-functional teams.
Requirements
Experience as Executive Director in Senior Living is Required
Sales skills: Experience overseeing sales with significant accomplishments in building a customer service experience.
Understands the sales process from generating prospects, using analytics & closing agreements.
Financial Acumen: Nimble in managing both top-line results and expense control.
Strategically manage pricing to consistently accomplish business goals.
Operational Excellence: Demonstrates operational excellence by applying company standards while holding the team accountable.
5+ years as a top health care or senior living General Manager/Executive Director/General Manager OR any combination of the following: Director of Operations overseeing multiple revenue generating departments allowing significant financial, marketing, and operational accomplishments Regional Director in healthcare industry.
Minimum P&L responsibility of $1-3 Million dollars.
Strong and Compelling Leadership: High Judgement and Diplomacy.
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