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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Partnership Manager driving strategic partnerships and network expansion for an energy switching service. Focused on improving product portfolio and market opportunities in energy sector from Hamburg.
Responsibilities
- You build and maintain close relationships with our product partners in the energy sector (B2C/B2B) and work to continuously expand our network.
- You analyze market trends and identify new business opportunities in the energy sector (e.g., PV, battery solutions, tenant electricity) to expand and improve our product offerings.
- You work closely with other departments to ensure our partnerships run smoothly and that our sales partners and customers receive the best products.
- You develop and implement strategies to optimize our partnership processes and structures.
- You support contract negotiations and ensure that all agreements align with company objectives.
Requirements
- Several years of professional experience in the energy industry is essential, preferably in a B2B environment (e.g., in sales, procurement, or offer/bid management at energy suppliers or similar).
- Good technical understanding of energy products and services.
- Strong communication and negotiation skills to work successfully with product partners.
- Innovative mindset, hands-on mentality, and enjoyment of strategic thinking.
- Analytical thinking, KPI focus, and a structured way of working.
- Team player with the ability to work in a dynamic environment.
- Willingness to travel.
Benefits
- Flexible working hours and the option to work partially remotely.
- Opportunities for personal development.
- An open feedback culture and transparent communication.
- A motivated, supportive team with a flat organizational structure and openness to new ideas and solutions.
- Permanent employment contract.
- Cool team events and break activities like darts or table tennis.
- Employee discounts with many partners (e.g., reduced gym memberships).
- Bike leasing via Wechselpilot.
- Subsidy for the Deutschlandticket and good public transport connections.
- Free hot and cold drinks, snacks, and fruit in the office.
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