Hybrid Senior Research Manager – Quant, Qual

at Human8

• Job title: Senior Research Manager – Quant, Qual
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Detroit, United States

About the role

• Senior Research Manager leading complex client engagements to operationalize customer centricity. Driving business forward through project management and client-focused strategies.

Responsibilities

• Project Manager on complex engagements independently, from start to finish while also acting as a consultant on simple to moderately complex studies
• Discusses complex business and research issues with clients independently
• Easily builds rapport, is responsive, and gains trust with clients relative to project management abilities
• Fosters strong client loyalty through exceptional engagement execution and client service skills as well as the ability to discuss complex issues with clients independently
• Create analysis plans for complex studies – finds data that matters, makes sense of the information, and conveys the story in a compelling way
• Adopts and applies the storytelling process and is able to create impactful deliverables on complex engagements and is able to present out in a clear, concise, and influencing way
• Ability to generate additional business by building client trust through exceptional client service skills
• Understand clients’ businesses, as well as objectives, and offer strategic suggestions and value-added consulting
• Effectively oversee the financial goals and profitability of an engagement
• Independently develop simple to moderately complex proposals including scoping, pricing and deliverable creation
• Support account goals for specific assigned accounts on the team (in collaboration with Account Strategists)
• Mentor junior level on proposal development
• Successfully lead an engagement team and aid in the development of Human8 employees such as setting expectations for team, delegate appropriately, and hold others accountable
• Provide internal training as well as train clients in various methodologies and provide research recommendations to clients
• Successfully lead/partner with others in raising level of work (e.g., provide inspiration, set clear expectations) – able to set expectations with team, delegate appropriately, and hold others accountable
• Demonstrates genuine sensitivity, support, and encouragement for others with consistent professional maturity

Requirements

• Demonstrates well-rounded research skills – strong qualitative (communities) and quantitative skills.
• Experience with research approaches for surveying/interviewing consumers, staff, B2B audiences, etc. including telephone, online, and mail methodologies
• Demonstrated engagement leadership skills including motivating team members, mentoring junior staff, collaboration skills, ability to take initiative, etc.
• Client interface experience including the proven ability to discuss and understand a client’s complex business and research objectives, building a rapport and trusting relationship with clients relative to project management abilities