Director of PSS Patient Experience shaping patient experience strategy within Sanofi's Patient Support Services. Leading innovative solutions and projects specifically in immune challenges and rare diseases.
About the role
- Director of Transportation Management leading North America operations for water solutions company Watts. Overseeing logistics management, carrier procurement, and performance enhancements.
Responsibilities
- Own end-to-end transportation operations for North America, covering inbound, outbound, and inter-site flows
- Lead a team responsible for FTL, LTL, Parcel, and fleet shipments, ensuring seamless execution and high service levels
- Develop and execute carrier sourcing strategies, negotiate contracts, and manage carrier relationships
- Establish rate structures, service commitments, and performance scorecards
- Oversee shipment creation, carrier selection, and tendering processes using TMS and manual workflows
- Implement and manage real-time tracking, exception management, and customer communication protocols
- Lead centralized freight audit and payment processes, ensuring invoice accuracy, dispute resolution, and timely settlement
- Develop and monitor transportation KPIs (OTD, OTIF, cost per lane, dispute cycle time)
Requirements
- Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, or related discipline
- 10+ years of transportation or logistics management experience, in multi-site manufacturing or distribution environments
- Expertise in FTL, LTL, Parcel, and fleet operations
- Strong working knowledge of transportation procurement, freight audit & pay processes, and TMS/ERP systems (SAP preferred)
- Demonstrated success leading teams that include both direct reports and matrixed site-based personnel
- Exceptional analytical, communication, and stakeholder management capabilities
- Proven ability to operate in execution-heavy, fast-paced environments.
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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