Graduate Operations Associate supporting customers and collaborating across teams at a FinTech startup. This entry - level role focuses on operations in a fast - paced environment.
About the role
- IT Operations Delivery Lead managing core IT services for WaterAid. Collaborating with global teams to enhance operations and drive excellence in service delivery.
Responsibilities
- Lead the delivery of reliable, responsive IT support services across UK and global operations.
- Manage and optimise the performance of the Managed Service Provider, ensuring strong vendor relationships and effective service governance.
- Act as Product Owner for the service management platform (ServiceNow), driving process maturity, user experience and continuous improvement.
- Coordinate the smooth transition of new tools, platforms and services into operational support through readiness planning and clear handovers.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
- Experience leading IT service delivery or IT operations in a complex or multi-country environment.
- Ability to manage third party suppliers, including SLAs, escalations and continuous improvement.
- Strong communication and collaboration skills, able to work with technical and nontechnical stakeholders.
- Ability to analyse service performance data and drive practical, scalable improvements.
- Although not essential, we’d prefer you to have:
- Experience acting as Product Owner or Service Manager for an ITSM platform such as ServiceNow.
- Knowledge of ITIL practices and service management frameworks.
- Experience supporting operational change, automation, or service optimisation initiatives.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
PERC Analyst responsible for analyzing data related to crime and supporting investigations. Utilizing analytical tools to drive insights and trends for law enforcement initiatives.
Operations Assistant for daily operations in a software company. Organizing tasks, document preparation, and light HR support in a flexible setup.
Transport Operations Manager leading safe, compliant fleet operations for CEVA Logistics. Managing performance and operational teams in high - volume transport environment.
Transport Operations Manager leading fleet operations and ensuring compliance in Melbourne for CEVA Logistics. Driving performance and optimizing resources across transport operations and shift management.
Transport Operations Manager overseeing fleet operations in Truganina VIC for CEVA Logistics. Ensuring compliance and performance across transport operations with a strong focus on safety and cost.
Logistics Operations Sr. Manager at CEVA Logistics responsible for high - volume logistics operations and service quality. Leading business development strategies and P&L management in a fast - paced environment.
Process Improvement and Data Specialist at Deutsche Börse Group designing data - driven solutions and dashboards using Microsoft Power Platform. Collaborating with teams for process transformation and insights from data.
Operations Support Assistant overseeing public conveniences cleaning services for Stratford District Council. Assisting with daily operations and ensuring compliance with safety standards and service levels.
Senior Admin Assistant supporting advanced administrative tasks in UPS's fast - paced office and warehouse environments. Collaboration with various teams to ensure efficient office operations.