IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Support Assistant overseeing public conveniences cleaning services for Stratford District Council. Assisting with daily operations and ensuring compliance with safety standards and service levels.
Responsibilities
- Support Supervisors with daily planning, workforce coordination and resource allocation.
- Ensure services are delivered on time, to specification, and in line with KPIs and SLAs.
- Identify and implement improvements to routes, efficiency and service delivery.
- Liaise with depot teams, colleagues and the customer to maintain smooth operations.
- Champion safe and compliant working practices, monitoring standards through CCTV, tracking and site checks.
- Ensure correct PPE is worn and support investigations into any safety or procedural breaches.
- Build positive customer relationships through clear and timely communication.
- Support and motivate Cleaning Operatives, recognising performance and promoting high standards in line with our values of Teamwork, Fairness and Respect.
Requirements
- A full UK driving licence (shared use of a van provided)
- Strong organisational skills and the ability to support a busy operational environment
- Confidence working with people, monitoring standards, and giving clear guidance
- A commitment to safety, service quality, and our values.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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