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Hybrid Manager, Technology Operations – Marketplace Payment Monetization and Billing
Posted last month
About the role
- Manager driving innovative payment solutions for Walmart’s Marketplace Payments team. Leading strategies for billing and monetization of seller services globally.
Responsibilities
- Understand needs of Walmart’s services ecosystems, and develop and implement payment monetization strategies and tools to support new and existing seller services
- Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive adoption of billing and monetization services with sellers.
- Build key measurements and a test/iterate philosophy to improve results
- Lead advancements in billing strategies and payment mechanisms, including innovative solutions for international segments
- Create and own billing risk management frameworks, partnering with Finance, Risk and Compliance to define policies for seller billing eligibility, limits, and exception handling
- Build and scale collections and recovery strategies for failed or delinquent seller payments
- Lead billing and monetization solutions that support international markets, including local payment methods, currencies, tax structures, and regulatory nuances and partner with regional teams to adapt billing models to local payment preferences and compliance requirements
- Create and execute a detailed roadmap for billing solutions, optimizing the recovery process in collaboration with product, technology, and operations teams
- Partner with business teams to customize billing solutions, reduce payment costs, and minimize bad debt
- Work with legal and compliance teams to ensure appropriate agreements and regulatory compliance
- Create quantitative measurements to track success of the programs and prepare cost benefit analysis to get finance and leadership approvals
Requirements
- Business or Master's in Business, Statistics, Computer Science, or similar field
- 4+ years of experience in business or product operations, strategy, or process improvement
- Prior experience building or owning customer/seller/user journeys end-to-end in e-commerce or B2C industries
- Expertise in Digital Payments and Fintech space is preferred, however, it is not a mandatory requirement for this role.
- Advanced SQL, Looker, and/or Tableau skills, including proficiency in window functions and query optimization, and hands-on experience in data analysis, data profiling, and data quality.
- Proven track record of applying these to effective and successful business decisions
- Strong business insight, superb communication, and relationship skills.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.
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