About the role

Senior Operational Excellence Analyst facilitating improvement initiatives across operations, product, and customer experience at FanDuel. Managing process improvement projects and conducting data analysis for strategic decisions.

Responsibilities

Process Analysis & Optimisation: Map current-state workflows, identify inefficiencies and risks, and design scalable future-state solutions using structured frameworks and visual modeling.
Operational Readiness & Risk Management: Support the planning and execution of readiness playbooks for key events and launches; proactively identify risks, pain points, and customer-impacting issues, and develop mitigation strategies.
Documentation & Knowledge Management: Create and maintain comprehensive process documentation, business cases, decision logs, and escalation paths to ensure transparency and knowledge transfer.
Data Insights: Conduct quantitative and qualitative analysis to identify bottlenecks and improvement opportunities, validating data quality to deliver reliable, customer-focused insights.
Cross-Functional Collaboration & Project Management: Build multiple partnerships across Product, Engineering, Operations, and other teams; coordinate improvement projects from initiation to delivery, ensuring on-time, high-quality execution.

Operations Experience: Relevant experience in operations, process improvement, business analysis, or similar fields. Experience or exposure to risk management frameworks would be a bonus.
Analytical Skills: The ability to explore data (via tools such as Excel, Tableau Amplitude or similar) and derive actionable insights and tactical improvement recommendations.
Process Mapping Skills: Working with stakeholders to visually details processes and gaps, ideally with tools such as Lucidchart or Miro.
Communication and Stakeholder Management: Communication and stakeholder management skills, with proven experience adapting and presenting findings to leadership clearly and supporting decision making.
Process Oriented Approach: Attention to detail with the ability to identify root causes, read between the lines, and prioritise multiple complex projects proactively. You may also have exposure to methodologies such as Lean, Six Sigma, Agile, Design Thinking etc.
Customer Centric Mindset: Solution focused and committed to improving user experience whilst making sound judgement calls with partners and peers.
An interest in eCommerce, sports, or iGaming industries would be a bonus.

Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.
Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work