Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
About the role
- AVP, Debt Operations Analytics leading data-driven solutions for Debt Operations at Walker & Dunlop. Responsible for KPI/KRI strategy, reporting, and improving data quality.
Responsibilities
- Lead the data-driven solutions for Debt Operations (Underwriting, Closing, Servicing, Asset Management)
- Define what we measure and how we measure it—owning the KPI/KRI strategy, metric definitions, dashboards, and executive scorecards
- Guide analysts and business partners to turn operational goals into trusted, action-oriented reporting
- Drive low-touch AI adoption to improve efficiency and data quality
- Partner with WDTech to prioritize and deliver Debt Ops data needs while supporting broader company tech initiatives that involve Debt Ops data
- Work closely with Compliance to reduce repeat exceptions and improve data integrity across the platform
Requirements
- Bachelor’s degree in Finance, Business Administration, Business Analytics, Data Science or related field
- 5+ years in analytics/business intelligence or data product roles within financial services; multifamily/GSE or adjacent CRE experience preferred
- Proven delivery of Power BI / Power Query / DAX solutions and advanced Excel; working SQL for reconciliations, exception logic, and performance tuning.
- Expertise using AI tools such as ChatGpt
- Demonstrated data-quality and governance experience: defining CDEs, building rules/thresholds, and running exception programs with measurable improvement.
- Clear written and verbal communication; proven follow-through, prioritization, and cross-functional teamwork
Benefits
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
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