Hybrid Manager, Customer Strategy – Operations

at Rockstar

• Job title: Manager, Customer Strategy – Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $140,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Spark, SQL
• Location requirements: Hybrid, New York City, United States

About the role

• Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.

Responsibilities

• Dive into raw practice data to identify key drivers, trends, and anomalies. Move beyond dashboards to answer ambiguous financial and operational questions.
• Structure and execute analyses across revenue, margins, capacity, and growth. Use analytical skills to tell a story and drive smarter decision-making.
• Be the face of the platform to new practices, guiding them through implementation and acting as their long-term strategic partner.
• Understand each practice’s goals and pain points, delivering tailored strategies that improve performance, grow patient panels, and unlock platform value. Create financial models and forecasts to provide visibility into a practice’s financial and operational health.
• Act as the voice of the customer, collaborating closely with Product, Billing, Clinical, and Engineering to advocate for customer needs and improve internal processes.
• Own practice happiness. Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships.
• Partner with the Head of Customer Ops to build the playbook—developing templates, tools, and rituals that help scale Customer Success with heart and efficiency.

Requirements

• 3–5+ years in a client-facing consulting, strategy & operations, or business operations role—ideally in a startup, healthcare, or consulting
• A proven ability to build trust quickly and manage relationships with warmth and clarity
• Strong analytical skills—comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking models and forecasts. SQL experience is a plus.
• Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day
• Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems
• Excellent communication and project management skills
• High EQ, low ego, and a bias toward action