Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.
Responsibilities
Hablar con los/las clientes/as por teléfono y correo electrónico para resolver sus dudas.
Trabajando en Operaciones, serás el **corazón de la compañía**: tu principal objetivo será ayudar a los clientes.
Tendrás la responsabilidad total de los asuntos que lleguen a tus manos, resolviendo las dudas de los clientes en cualquier área del sector energético.
Espera lo inesperado. Cada día **aprenderás cosas nuevas**. Te preguntarán cosas diferentes que quizá no sepas…
Requirements
**Experiencia en atención al cliente** (al menos 1 año en asesoramiento telefónico o similar).
Un enfoque centrado en el/la cliente/a, con paciencia y empatía.
Capacidad de adaptación a un entorno dinámico y en constante evolución.
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