Sales leader for Secure Digital Operations in the Americas. Leading a high - performing team to drive digital transformation and consulting with C - suite clients.
About the role
- Operations Analyst responsible for delivering accurate post-settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
Responsibilities
- Analyze the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
- Support defined procedures, routine analytics, and creating reports and completing exception processing
- Execute end‑to‑end handling of post‑settlement wire investigations, including research, analysis, and resolution of payment issues
- Communicate professionally and effectively with internal stakeholders
- Analyze payment data, wire messages, and transaction flows to identify root causes and determine appropriate corrective actions
- Maintain accurate, complete, and audit‑ready case documentation
- Contribute to continuous improvement initiatives
Requirements
- 2+ years of experience working with wire payment flows and message types (e.g., SWIFT)
- Strong written and verbal communication skills
- Proven ability to manage a high‑volume workload, prioritize competing deadlines, and deliver consistent results within defined SLAs
- Strong attention to detail, sound judgment, and analytical skills in an investigations or operations environment
- Demonstrated ability to take ownership of cases from initiation through resolution
- Experience with GIN and WTX applications (preferred)
- Prior experience in wire investigations or payment operations (1+ years preferred)
- Familiarity with regulatory expectations related to payment investigations and operational risk management
Benefits
- Committed to being an inclusive workplace
- Attracting and developing exceptional talent
- Supporting teammates’ physical, emotional, and financial wellness
- Recognizing and rewarding performance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Cloud Operations Manager providing leadership and operational ownership of cloud platforms for healthcare services. Leading a team and ensuring robust technology behind patient care.
Workday Operations leader ensuring quality and governance of foundational Workday data. Leading the support model and collaborating with various internal teams for streamlined operations.
Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
Data & Integration Support Lead ensuring robust and seamless connectivity across critical trading and financial systems. Collaborating with IT to maintain data integrity and system reliability in a high - pressure environment.
Application Support Lead at LyondellBasell overseeing trading platforms and supporting integration workflows. Collaborating with trading and tech teams to enhance platform reliability and performance.
Audience Operations Intern at Bombora working with custom data audiences and collaborating with clients on advertising initiatives. Engaging with Fortune 500 companies and advertising agencies globally.
Operations Lead on Perception Data Labeling at Zoox. Collaborating with cross - functional teams to deliver quality training data for AI models.
Director managing regional operations for CBIZ, overseeing financial execution and client service strategies. Collaborating with leadership to drive growth and operational effectiveness.
Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.