Care Coordinator role at Wider Circle connecting community members with essential services and resources. Responsible for advocacy, tracking progress, and collaboration with community organizations.
About the role
- Bilingual Service Coordinator at Titanium Healthcare supporting member healthcare engagement and services through scheduling and in-person visits. Collaborating with care coordination and administrative tasks to enhance quality of care.
Responsibilities
- Contact member to coordinate services, including scheduling in-person member appointments, transition of care appointments, and assessment care plan appointments
- Schedule member transportation to medical and behavioral health appointments
- Cross functionally works with care coordination, housing, and clinical departments to plan, coordinate, and schedule services for members
- Identify member needs, including social drivers of health
- Identify any lapse of assessments and assist department in scheduling in-person visits to ensure compliancy with timely completed assessments
- Collaborate with Leaders and Regional Manager to identify and prioritize contacts and scheduling listing to achieve departmental goals monthly
- Contact members for potential service engagement
- Provide monthly core services, including conducting member in-person services and visits
- Submit documentation to health plan portals
- Participate in community outreach, including presentation to community partners, tabling community events, and other community engagement efforts
- Ensure adherence to established protocols for various concerns, including recognizing and addressing any signs of safety issues and abuse
- Ability to foster positive interactions with staff, diverse members, and community
- Address employee inquiries and process all requests promptly
- Comply with departmental and companywide policies and procedures
- Adhere to safety and injury prevention policies and regulations
- Actively identify process issues and make recommendations for improvement
- Perform other duties as assigned or required
Requirements
- Diploma/GED required, associate degree preferred
- Minimum 2+ years of experience in healthcare administration, high-volume customer service, social services, and/or care coordination
- Current and valid Driver’s License with a clean driving record
- Reliable transportation and proof of auto insurance
- Current BLS certification from the American Heart Association upon start date
- Distraction-free home workspace with a secure internet connection
- Fluency in English (written and verbal), Bilingual in Spanish
Benefits
- Make an impact: an organization who cares about its employees, communities, and the future of healthcare
- Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
- Growth: opportunities to develop and grow your career with us
- Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
- Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
- Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
- Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
- Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
- Flexible Spending, Health Savings & Dependent Care Accounts
- Life/AD&D insurance funded 100% by Titanium Healthcare
- Supplemental Short-Term Disability
- Employee Assistance Programs
- Protect your pet(s) with Pet Insurance
- 401(k) plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead Care Manager coordinating healthcare services and support for adult and pediatric members at Titanium Healthcare. Responsible for assessments, care plans, and patient advocacy in a hybrid role.
Senior Manager in Workforce Transformation at PwC, delivering comprehensive support on organizational design and change management initiatives. Partnering with clients to drive meaningful outcomes and empowering development of future leaders.
Senior Manager leading large - scale change management engagements for clients in Workforce Transformation. Driving organizational effectiveness through innovative solutions and skilled collaboration.
Bilingual Order Processor managing orders and client communications for MultiPro Property Solutions. Focused on accurate order fulfillment and exceptional customer service in a fast - paced environment.
Bilingual Customer Service Representative offering quality assistance to clients at Securian Canada. Engaging in client service and managing inquiries, ensuring satisfaction with services provided.
Bilingual Operation Specialist at RBC providing support for business banking transactions and resolving issues. Assisting internal partners with complex and non - standard issues in a collaborative environment.
Banking Advisor engaging clients in everyday banking and investment needs. Collaborating with RBC partners to enhance client satisfaction and loyalty.
Center Medical Specialist at Grifols enhancing lives through donor care in plasma donation centers. Delivering high - quality healthcare and education while ensuring suitability and safety of donors.
Registered Nurse performing physical examinations and ensuring donor eligibility at Plasma Donation Center. Building rapport with donors and managing donor health education and safety responsibilities.