Bilingual Service Coordinator at Titanium Healthcare supporting member healthcare engagement and services through scheduling and in - person visits. Collaborating with care coordination and administrative tasks to enhance quality of care.
About the role
- Bilingual Order Processor managing orders and client communications for MultiPro Property Solutions. Focused on accurate order fulfillment and exceptional customer service in a fast-paced environment.
Responsibilities
- Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
- Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
- Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
- Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
- Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
- Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
- Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.
Requirements
- Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
- Education: High school diploma or GED required; additional coursework or degree preferred.
- Bilingual: English/Spanish required.
- Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
- Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
- Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
- Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
- Collaborative: Comfortable working with cross-functional teams to meet client needs.
Benefits
- Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
- Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
- Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
- Professional Development : Tuition reimbursement up to $5,250 per year and access to our online education center
- Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead Care Manager coordinating healthcare services and support for adult and pediatric members at Titanium Healthcare. Responsible for assessments, care plans, and patient advocacy in a hybrid role.
Senior Manager in Workforce Transformation at PwC, delivering comprehensive support on organizational design and change management initiatives. Partnering with clients to drive meaningful outcomes and empowering development of future leaders.
Senior Manager leading large - scale change management engagements for clients in Workforce Transformation. Driving organizational effectiveness through innovative solutions and skilled collaboration.
Bilingual Customer Service Representative offering quality assistance to clients at Securian Canada. Engaging in client service and managing inquiries, ensuring satisfaction with services provided.
Bilingual Operation Specialist at RBC providing support for business banking transactions and resolving issues. Assisting internal partners with complex and non - standard issues in a collaborative environment.
Banking Advisor engaging clients in everyday banking and investment needs. Collaborating with RBC partners to enhance client satisfaction and loyalty.
Center Medical Specialist at Grifols enhancing lives through donor care in plasma donation centers. Delivering high - quality healthcare and education while ensuring suitability and safety of donors.
Registered Nurse performing physical examinations and ensuring donor eligibility at Plasma Donation Center. Building rapport with donors and managing donor health education and safety responsibilities.
Area Field Manager responsible for promoting U - Haul brand. Managing small business dealerships and ensuring operational success on designated routes.