Hybrid AI Governance Manager

at Vonage

• Job title: AI Governance Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Managing AI governance processes across CPaaS, CCaaS, and UCaaS at Vonage. Ensuring compliance with EU regulations and internal standards to drive responsible AI use.

Responsibilities

• Run the AI Governance Process - manage intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines.
• Coordinate Cross-Functional Reviews - ensure Privacy, Legal, InfoSec, and Product stakeholders complete required checks and decisions are recorded.
• Maintain the AI Inventory & Risk Register - track AI systems, models, and vendors with clear ownership, risk levels, and approval status.
• Monitor Compliance & Reporting - verify adherence to EU AI Act, NIS2, NIST AI RMF, ISO 42001, and internal governance controls; produce dashboards and summaries for leadership.
• Support Audits & Continuous Improvement - prepare governance evidence, streamline workflows, and promote consistent application of governance standards.

Requirements

• Bachelor’s degree required in a relevant discipline (e.g., Computer Science, Engineering, Law, Risk, or Compliance).
• Experience operating AI or technology governance processes within enterprise SaaS or regulated environments.
• Strong understanding of CPaaS, CCaaS, and UCaaS product landscapes and how AI is embedded within them.
• In-depth knowledge of the EU AI Act and related frameworks (NIS2, NIST AI RMF, ISO 42001).
• Proven ability to coordinate multi-stakeholder reviews and manage parallel approvals efficiently.
• Excellent organizational and communication skills, with attention to detail and documentation discipline.