SAP SuccessFactors Consultant resolving incidents and optimizing business rules for VW Group. Involves troubleshooting integrations, stakeholder collaboration, and continuous improvement of service quality.
Responsibilities
Resolving Incidents, Problems & Service Requests within SLA, including root cause analysis, impact assessment, and hypercare support.
Configuring and optimizing EC business rules, workflows, data models, RBPs, and ensuring data accuracy through audits and validation rules.
Handling technical EC and Platform issues such as workflow debugging, data inconsistencies, accesses (SSO/IAS) and integration‑related errors.
Developing, monitoring, and troubleshooting integrations using SAP CPI, SAP interfacing frameworks (SOAP, AIF).
Integrating Employee Central with other SAP modules and third‑party systems.
Preparing test cases and performing testing for releases and deployments.
Participating in workshops, gathering requirements, and collaborating with stakeholders to ensure successful project delivery.
Documenting configurations, processes, integrations, and troubleshooting steps to support AMS knowledge building.
Contributing to continuous improvement of AMS service quality and operational excellence.
Requirements
Bachelor’s degree in Human Resources, Information Systems, IT, Business Administration, or a related field.
Experience of at least 3 years with SAP SuccessFactors Employee Central, from understanding of functional processes (Position Management, Employee Lifecycle, Global Assignment, Contingent Workers, Time Management) to configuration, E2E implementations, and AMS support.
Experience designing and developing integrations with SAP Cloud Integration (CPI).
Experience with SAP interfacing technologies/frameworks.
Hands‑on experience configuring business rules, workflows, data models, and managing Role‑Based Permissions (RBP).
Ability to evaluate and document business requirements in a clear and structured manner.
Initiative to solve problems, think critically, and overcome roadblocks proactively.
Strong communication and analytical skills, focused on costumer centered solutions.
Great English skills, both written and spoken.
Benefits
1200€ to equip your home office
Flex allowance: 720€/year (60€ per month x12)
Performance bonus
Health insurance extendable to your household
Wellbeing program extendable to your household
Life insurance
Pension fund
Smartphone & phone data plan
Discounts on VW Group cars and special financing conditions
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