Marketing Pursuit Manager at STV focusing on project management proposals across diverse markets. Leading teams and collaborating to optimize project submissions with strategic client insights.
VK
Hybrid IT Support Specialist, Helpdesk – First-Level Support
Posted 2 months ago
About the role
- IT Support Specialist providing remote and onsite assistance for daily user inquiries. Collaborating with the IT team to troubleshoot and resolve issues with technology and software.
Responsibilities
- Support users in IT remotely and on-site with everyday questions
- Receive and handle support requests via phone, email and the ticketing system
- Analyze, classify and resolve incidents at the first-level support
- Process support cases independently or in close collaboration with the IT team at the headquarters
- Carefully document all support cases in the ticketing system
- Assist users with questions about standard software, hardware and common workplace equipment (e.g., printers, networks, workstation PCs)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant in Computer Science, IT systems specialist (IT-Systemkaufmann), IT business administrator (Informatikkaufmann) or a comparable qualification
- Open to career changers (m/f/d) with strong IT skills
- Initial experience in IT support, user helpdesk, service desk or IT customer support
- Confident use of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, laptops, printers) and general understanding of IT infrastructures
- Strong service- and customer-oriented mindset, a communicative manner and enjoyment working with end users
- Good German and English skills, both written and spoken
- Structured and solution-focused way of working and willingness to familiarize yourself with new topics
Benefits
- 6 weeks of well-earned annual leave from day one
- Flexible working time models and home office by arrangement
- Up to 13.4 months' salary plus an annual bonus
- Contributions to company pension scheme
- Optional net salary optimisation with an Edenred benefit card
- Hansefit
- Discounts on various products and services via Corporate Benefits
- Company health management
- Bike leasing
- Complimentary water and coffee
- A modern workplace with up-to-date hardware and software
- Individual training opportunities through our in-house academy
- Intensive and personal onboarding
- Joint events such as department outings, summer parties and Christmas celebrations
- A family-like corporate culture with flat hierarchies and short decision-making paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Enterprise Architect defining AI Architecture Strategy at Lloyds Banking Group. Leading AI initiatives to enhance customer experience and operational excellence while ensuring compliance.
Help Desk Support I providing technical support to users on LAN/WAN and Cloud environments. Responsibilities include issue resolution, user training, and IT operational tasks.
Manager overseeing complex liability claims at a property and casualty insurance company. Leading a team of claim professionals and developing strategies for high severity cases.
Public Benefit Specialist interviewing patients for Medicaid and Financial Assistance eligibility. Responsible for application processing and ensuring timely billing adjustments while maintaining patient communications.
Public Benefit Specialist assisting uninsured patients in eligibility for financial assistance programs. Interviews patients, manages applications, and collaborates with healthcare providers and Medicaid caseworkers.
Leading process optimization and strategy in claims operations for AAA. Focused on improving efficiency and customer experience through cross - functional collaboration.
Information Architect responsible for shaping data governance and information models at BT Group. Collaborating across teams to deliver trusted data products with a focus on AI - driven initiatives.
IT Support Specialist providing technical support for e - forms and customer inquiries at DATAGROUP. Engaging language skills and technical knowledge required.
IT Support Specialist assisting customers with e - form issues and managing tickets in the service portal. Providing IT support and administration for customer inquiries in a proactive manner.