Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Professional with experience in Air Network Planning for GOL, developing and optimizing flight schedules and airport slot management.
Responsibilities
- Develop, maintain and adjust the short- and medium-term air network, with a focus on tactical planning and scheduling
- Create efficient flight schedules, balancing demand, capacity, operational constraints, fleet and crew
- Manage and optimize the use of airport slots, ensuring maximum utilization and compliance with local and international rules
- Directly handle the processes of requesting, maintaining, modifying and defending slots with coordinated airports
- Conduct technical interactions and negotiations with airport concessionaires, slot coordinators, suppliers and operational partners
- Act as the department’s focal point with ANAC and other authorities, ensuring regulatory compliance, network approvals and fulfillment of legal requirements
- Assess operational, commercial and financial impacts of network changes, proposing solutions that maximize profitability and efficiency
- Monitor network performance (regularity/on-time performance, slot utilization, connectivity, fleet productivity) and propose continuous adjustments
- Work collaboratively with Commercial, Operations, CCO, Maintenance, Crew and Finance to ensure feasibility and strategic alignment
- Prepare studies, reports and executive presentations with data-driven recommendations
- Ensure timely delivery of commitments with autonomy, strong organization and a high degree of self-management
Requirements
- More than 6 months’ tenure at GOL
- No disciplinary measures in the last 6 months
- No internal transfers or promotions in the last 6 months
- Bachelor's degree in Engineering, Business Administration, Civil Aviation, Aeronautical Sciences or Economics (mandatory)
- Experience in air network planning (mandatory)
- Proficiency with planning tools, advanced Excel and scheduling systems (e.g., Sabre, Navitaire, Jeppesen, Score, or similar)
- Advanced English (mandatory)
- In-depth knowledge of airport slot management and coordination at Level 2 and Level 3 airports
- Experience with regulatory and approval processes involving ANAC and other authorities
- Strong understanding of operational constraints (airports, fleet, crew, maintenance)
- Highly developed analytical and logical reasoning skills, with a strong results orientation
- Excellent organization, time management and autonomy in project execution
- Strong communication and interpersonal skills for working across multiple areas
Benefits
- Willingness to travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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