AI Business Analyst driving scalable conversational AI experiences across Vodafone Markets, ensuring product alignment with organizational goals and stakeholder engagement.
Responsibilities
Partner with the Product Owner to define and refine product requirements aligned with business goals and user needs.
Support the full AI product development lifecycle, from discovery and requirements gathering to testing and deployment.
Facilitate stakeholder engagement across Vodafone Markets, ensuring clear communication and alignment.
Analyse and document business processes, user journeys, and system interactions to inform product decisions.
Translate complex technical concepts into business-friendly language and vice versa.
Evaluate and articulate the business value of proposed features and enhancements.
Assist in backlog grooming, sprint planning, and prioritisation activities in collaboration with the development squad.
Requirements
Proven experience as a Business Analyst in a technology or AI-driven environment.
Strong understanding of AI product development and the software development lifecycle (SDLC).
Excellent interpersonal and communication skills with the ability to build strong relationships across technical and non-technical teams.
Knowledge of Large Language Models (LLMs) and their application in conversational AI.
Strong business acumen with the ability to assess and communicate the value and impact of product features.
Experience working in Agile/Scrum environments is a plus.
Technical qualifications: Strong data analysis skills, background in AI/NLP/conversational technologies, familiarity with JIRA, Confluence, and analytics platforms.
Degree in Computer Science or related discipline; specialisation in HCI, Linguistics, Information Sciences, or Social Sciences preferred.
Benefits
Opportunity to work on cutting-edge AI and conversational technologies.
Exposure to global markets and cross-functional collaboration.
A dynamic environment that encourages innovation and continuous learning.
Hybrid working model for flexibility and work-life balance.
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