Hybrid Indirect Sales Manager

at Vodafone

• Job title: Indirect Sales Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Portugal

About the role

• Indirect Sales Manager at Vodafone focused on managing agent performance and implementing sales plans. Responsible for ensuring high customer satisfaction and compliance with commitments.

Responsibilities

• Monitor the Agent's business and their salespeople, and approve deals and exceptions;
• Follow up on results with each Agent to ensure the achievement and constant improvement of results;
• Implement Sales Plans (annual and quarterly) and campaigns launched by Vodafone;
• Collect and share information about competitors and customer needs;
• Ensure a prompt response to all complaints related to Agents and trigger actions to guarantee high customer satisfaction;
• Ensure compliance with commitments made to the customer regarding commercial conditions and account management;
• Provide adequate support to each of the Agents in your portfolio;
• Ensure that Agents have the appropriate information/training on the entire Vodafone offer;
• Monitor the Agent's management model, contributing to its improvement through the implementation of best practices;
• Mobilize the Agent's sales forces towards Vodafone's objectives and offerings;
• Contribute to the recruitment and performance evaluation processes of the Agent's salespeople.

Requirements

• Bachelor's degree;
• 3 years of experience in sales;
• Management and training of sales representatives;
• Knowledge of Vodafone's commercial offer;
• User-level IT skills, Telecommunications, Information Technologies;
• Basic knowledge of retail;
• Knowledge of existing Telecommunications Equipment/Services in the Market;
• Market knowledge;
• Basic knowledge of business management and accounting.

Benefits

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.