Senior Network Support Analyst managing solutions for SD-WAN at Vivo. Focus on network security, incident management, and corporate environments.
Responsibilities
Operate and manage SD-WAN solutions (Fortinet) in corporate environments.
Monitor and maintain network security (Zabbix and Elastic), implementing policies and protective measures.
Analyze network performance, identifying and resolving connectivity and security issues.
Behavioral
Previous experience in incident management, IMAC (Install, Move, Add, Change) and change management (ITIL concepts).
Resilience
Strong communication skills
Flexibility in working hours
Availability to work 100% on-site
Requirements
Degree in Technology, Information Systems, Computer Science, Systems Analysis and Development, or Computer Networks
Preferred
Fortinet NSE (Network Security Expert) – for SD-WAN operation.
ITIL Foundation – aligned with incident management, IMAC (Install, Move, Add, Change) and change processes.
Network certifications:
Cisco CCNA or CCNP.
3 years of experience in network operations, focusing on SD-WAN (Fortinet, Cisco) and security (SOC).
Preferred: Fluent English
Benefits
Meal voucher (Pluxee Benefits);
Medical and dental assistance (extendable to dependents),
Life insurance;
Day off during birthday month;
Profit sharing (PLR)
Private pension plan
Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Dynamic, collaborative and innovative environment: to keep up with the market and continue innovating, our pace is fast and our learning curve is steep.
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